Support
Purchase trouble, install trouble, capture trouble, or a question about where your files went: send the details and we will work from the real state.
Contact
Email [email protected]. For billing, write from the purchase email and include the receipt or invoice number.
Include your Mac model, macOS version, and a screenshot of the message.
Say whether the source was a URL, MP4, MOV, audio file, or existing transcript.
Say whether you chose Knowledge Pack or Visual Evidence and include the exact error. Remove private content.
Include the product, purchase email, receipt, and what you need changed.
Where local files live
The app creates its customer workspace in ~/Documents/Watchless/. Captures, transcripts, knowledge files, exports, skills, samples, and logs remain inspectable in ordinary folders.
If managed analysis is unavailable
Your completed local files remain in the capture folder. You can use Quick Capture without managed analysis, or retry the knowledge step from a partial run when the service is available again. A stopped or failed run does not delete its folder.
Before sending diagnostics
- Quit and reopen Watchless, then retry once.
- Confirm the source file still opens on your Mac.
- Check available disk space for large video captures.
- Remove passwords, activation links, device credentials, customer data, private transcripts, frames, and unrelated local paths from screenshots or logs.
Policies
See the Privacy Policy, Terms of Use, and Refund Policy.